Notice of Privacy Practices (HIPAA)
Medical Records Request
For prescription refills, please call your pharmacy and they will contact us. Please note that refill requests can only be completed during office hours and it may take 48 hours for refills to be sent to your pharmacy.
After hours, you can reach the physician on call by dialing the centralized scheduling line. Press 1 when prompted, and this will connect you to the answering service.
Contact us today to schedule an appointment.
Office Visit Cancellation Policy
A $25 cancellation fee will be charged if you do not call to cancel appointments 24 business hours in advance.
Please bring all of your insurance cards and medications to every appointment.
Please see our list of insurance plans accepted.
Procedure Cancellation Policy
Due to the inability of Digestive Healthcare to schedule another patient if adequate notification is not given to cancel or reschedule a procedure, we reserve the right to charge a fee of $150.00. A missed procedure is defined as a failure to show for your scheduled procedure or a cancellation/reschedule within less than 2 business days prior to the procedure time.
We request that you notify us as soon as you are aware of your inability to keep your appointment so that we may schedule another patient for that procedure time. When calling to reschedule or cancel a procedure, you can reach us at 919-791-2040, and one of our nurses will handle your request. Please leave a detailed message if our nurses are busy helping other patients, and we will return your call promptly.
It is important that any reschedule/cancellation notice be called to the above number at Digestive Healthcare. Do not contact Raleigh Endoscopy Center or Rex Hospital as Digestive Healthcare will notify them of any changes. Failure to contact Digestive Healthcare could result in a late cancellation fee of $150.00.
It is our priority to offer quality care to our patients, and this policy will ensure that we can accommodate all patients’ needs efficiently. Thank you for your assistance and for choosing Digestive Healthcare for your medical needs.